Refund policy
Return and Refund Policy
At My Little Wooden World, we are committed to ensuring your complete satisfaction with every purchase you make on our site. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Return policy
- Products may be returned within 30 days of receipt.
- Items must be returned in their original condition, unused and in their original packaging.
- Personalized or final sale items are not eligible for returns, except in the case of defects or damage upon delivery.
Returns process
To return a product, please follow these simple steps:
- Contact our customer service department at mlwwdubai@gmail.com to obtain a return authorization number.
- Carefully pack the item in its original packaging, including all accessories and accompanying documents.
- Include a copy of your invoice or order confirmation with your return.
- Send the package to the address indicated by our customer service department.
Refunds
Once we have received and inspected your return, we will send you an e-mail to inform you that we have received your returned item. We will also inform you whether your refund has been approved or rejected. If your refund is approved, the amount will be credited to your original payment method within [number of days] business days.
Customer service
If you have any questions about our returns and refunds policy, please do not hesitate to contact our customer service department at [email address or telephone number].