Shipping policy
Shipping Policy
Order processing
We are committed to processing your order as quickly as possible. Orders are generally dispatched within 1 to 3 working days after receipt of payment. If a product is delayed or unavailable, we will contact you to inform you.
Delivery charges
Delivery charges are calculated according to the weight of your order and your delivery address. The exact costs will be indicated during the ordering process. We also offer free delivery for orders over 2600 AED.
Delivery methods
We work with several carriers to ensure fast and secure delivery of your packages. The delivery options available depend on your location and will be displayed during the checkout process.
Delivery times
Delivery times vary depending on where you live and the delivery method you choose. In general, deliveries are made within [number of working days]. Please note that we are not responsible for delivery delays caused by the carrier.
Order tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This will enable you to track the progress of your order in real time.
International deliveries
We offer international delivery to certain countries. Delivery costs and times may vary according to your country of residence. Please contact us for specific information on international delivery.
Receiving parcels
It is your responsibility to check the condition of your parcel on receipt. In the event of damage, please refuse delivery or note the damage on the carrier's delivery note. Please contact us as soon as possible to report any delivery problems.
Order processing
We are committed to processing your order as quickly as possible. Orders are generally dispatched within 1 to 3 working days after receipt of payment. If a product is delayed or unavailable, we will contact you to inform you.
Delivery charges
Delivery charges are calculated according to the weight of your order and your delivery address. The exact costs will be indicated during the ordering process. We also offer free delivery for orders over 2600 AED.
Delivery methods
We work with several carriers to ensure fast and secure delivery of your packages. The delivery options available depend on your location and will be displayed during the checkout process.
Delivery times
Delivery times vary depending on where you live and the delivery method you choose. In general, deliveries are made within [number of working days]. Please note that we are not responsible for delivery delays caused by the carrier.
Order tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This will enable you to track the progress of your order in real time.
International deliveries
We offer international delivery to certain countries. Delivery costs and times may vary according to your country of residence. Please contact us for specific information on international delivery.
Receiving parcels
It is your responsibility to check the condition of your parcel on receipt. In the event of damage, please refuse delivery or note the damage on the carrier's delivery note. Please contact us as soon as possible to report any delivery problems.